Item Availability
When viewing an item on www.SportsFansMerchandise.com, you will see the quantity to purchase option. While most of the orders placed on our website ship within the time frame stated, this is not a declaration of an item being in stock or a guarantee that the item will ship within this time frame. This time frame gives you the idea of how long an item usually takes to ship out.
Some items we stock, other items we ship factory direct or 3rd party direct. Because of this, we do not guarantee any items as being in stock on our website since we have many places we can ship the item from and inventories are constantly changing.
Backorder Policy
If your item states it is a "BACKORDER" item before you place an order or gets placed on backorder after your placed your order because it just sold out, we will hold your order and ship once the item is available. The date shown is just an ETA. There is always a chance it could come in earlier or get pushed back due to delays out of our control.
PLEASE NOTE: We will automatically ship your backordered item once it comes in, no matter how long it has been on backorder unless we are told to cancel before it ships. If you ask us to cancel a backorder after it ships the order cannot be cancelled.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund of the item price paid to the original payment method. We will reimburse the return shipping costs (up to the original shipping cost) if the return is a result of receiving an incorrect item or the item was damaged during shipping (Any claim of item(s) received damaged must be made within 3 days of receipt of the item. The shipping company will conduct there investigation and confirm the item was damaged while in their possession. The result of that investigation will determine our liability for return shipping cost). If a return is found to be a user error, the cost of any return shipping paid by Sports Fans Merchandise will be charged to the buyer's original payment method, and the return will not be processed for a refund or exchange. Some returns may incur a 20% restocking fee depending on the reason for the return. Due to the nature of electronic merchandise, we are not in a position to determine user error from manufacturer defect, so this information does not apply to electronic merchandise. Please read further for our policy concerning electronic merchandise.
Sports Fans Merchandise does not offer any warranty, implied or otherwise, for the performance, construction, or durability of any product we sell. Individual manufacturers of the products we sell, may or may not offer warranty against defects occurred during manufacturing or for a guaranteed specific period of use. Please see the manufacturer's website for warranty information, if any, that they may offer. All claims for warranty must be handled directly with the manufacturer.
All Wholesale / Tax-Exempt purchases are final sales. These orders are non-returnable and non-refundable.
Face masks, face covers, scarves, gloves, Headwear, beverage items, and infant products are non-returnable due to safety restrictions.
Return Merchandise Timeframes
We may at our discretion, send out replacement items with a pre-paid return shipping label to ship back the claimed merchandise. If in this case, the claimed item(s) is(are) not received within 14 days from receipt of the replacement, the original payment method will be charged for the replacement items sent, as well as postage cost to ship those item(s).
Electronic Merchandise Return Policy
Sports Fans Merchandise does not warrant any electronic merchandise. Electronic merchandise (rechargeable, battery-operated, 12v, 120v, mechanical, cables etc.) are not eligible for returns. These items will some times carry a manufacturers warranty for a specified period of time from the date of purchase. Please reach out to our customer service dept. with any questions prior to purchasing, for any warranty availability on electronic merchandise. (Please see below for Custom Autosound products)
Holiday Merchandise Return Policy
All holiday return merchandise will be in the form of store credit only. Return shipping is not supplied for this type of return. A 20% restocking fee will also be imposed on all store credit returns.
Inflatables
We do not provide warranties on inflatable items. Any warranty that may exist would be through the manufacturer of the item.
Return Processing Times
Any accepted return will be refunded within 10-15 business days. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Guidelines
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item may be found on its detail page. To reflect the policies of the shipping companies we use, all weights will include packaging material necessary to deliver your item(s) safely.
Please Note: The item's estimated shipping time is not affected by the level of service chosen. While we make every effort to ship Air Service and Priority items same day, we do not guarantee Air Service items will leave the same day. Shipping times depend on the volume of orders purchased on that day, the location in which the item is shipped from, and the time in which the item was purchased that day. Please feel free to email us with any questions or concerns.
Picture / Photo Disclaimer: As styles and designs change from time to time, it is our policy to replace any discontinued, or unavailable items with the current item's design. Please let us know in your order notes that you do not wish the current design to be shipped, but would prefer a cancelation of the order. Pictures are provided to illustrate product. Actual design may vary depending on manufacturer's current production.
Fulfillment Partners
Most items from Fanmats, Team Golf, Riddell, PML, Picnic Time, and Custom Autosound are shipped directly from the manufacturers. Because these items are fulfilled directly from the manufacturer, these items are considered 'special order' items. Special order items are non-returnable, non-refundable, and shipped at current design from manufacturer which may differ from listed design on the item's detail page. Please contact us prior to ordering if this policy may affect your purchasing decision. Please reach out prior to purchasing for current processing times on items from these companies. We thank you for your understanding.
Custom Autosound Warranty
If your radio is still currently covered under our 1-2 year manufacturer’s warranty and is not working
properly, please follow the instructions below for repair or replacement.
First call our Customer Service Department (800-888-8637) and explain the problem you are having. The majority of problems are minor and can be resolved over the phone.
However, if there is still a problem, ask the technician for an Return Authorization (RA) number and ship the radio to us.
If your radio falls outside of our 1-2 year warranty we may be able to fix it or replace it. You will be contacted if there is additional cost. Please ship your radio & all original components included accessory cables/brackets, etc. to the address below. Use the original packaging if possible.
IMPORTANT: Please include
(1) a printed explanation of the problem(s) you are experiencing along with your phone/email address.
(2) the return address you would like us to return your radio.
(3) a dated copy of the original sales or purchase receipt
Custom Autosound
Attention: Repair Department, RA number
1030 W. Williamson Ave.
Fullerton, CA 92833
Acceptance of Terms
By purchasing from our website, you are acknowledging to have read, understood, and accepted our shipping and returns policy.