FAQ
Frequently Asked Questions (FAQ)
Welcome to the Sports Fans Merchandise Help Center. Below are answers to some of our most commonly asked questions. If you don't find the information you're looking for, please contact us—we're always happy to help.
Ordering
How do I place an order?
Simply browse our website, add your desired items to your shopping cart, and proceed through our secure checkout process.
You'll receive an email confirmation once your order has been successfully placed.
Can I modify or cancel my order?
If your order has not yet entered processing or shipped, we'll do our best to accommodate changes or cancellations.
Please contact us as soon as possible after placing your order.
Once an order has shipped, it cannot be canceled.
Why was my order canceled?
Orders may occasionally be canceled due to:
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Product availability
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Payment authorization issues
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Pricing errors
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Suspected fraudulent activity
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Shipping restrictions
If your order is canceled after payment has been processed, a refund will be issued to your original payment method.
Shipping
How long will it take to receive my order?
Most orders are processed within 1–3 business days.
Some items ship directly from our trusted manufacturing partners and may require additional processing time.
Estimated processing times shown on product pages are estimates and are not guaranteed.
Why did my order arrive in multiple packages?
Many products ship from different fulfillment locations.
To provide one of the largest selections of licensed sports merchandise available, some items ship directly from our trusted manufacturing partners while others ship from our retail location.
Receiving multiple packages for one order is completely normal.
Do you ship internationally?
At this time, Sports Fans Merchandise ships only within the United States.
If you live outside the U.S. and are interested in placing an order, please contact us before purchasing. We'll be happy to review whether special shipping arrangements may be available.
Can I choose expedited shipping?
Yes.
Expedited shipping is available for many products.
Please note that expedited shipping affects delivery time after shipment and does not guarantee same-day order processing.
Returns
What is your return policy?
Most new, unopened merchandise may be returned within 30 days of delivery.
Some product categories have different return requirements.
Please review our Shipping & Returns Policy for complete details.
How do I request a return?
Please log into your customer account and submit a return request for the applicable order.
If you need assistance, our customer service team is happy to help.
How long does it take to receive my refund?
Approved refunds are generally processed within 10–15 business days, including return shipping, inspection, processing, and bank processing time.
Products
Are your products officially licensed?
We proudly offer a wide selection of licensed sports merchandise from many of today's most popular professional and collegiate sports organizations.
Why does my product look slightly different from the picture?
Manufacturers occasionally update logos, colors, packaging, or product styling without notice.
The item you receive may vary slightly while remaining the same licensed product.
Are all products in stock?
Not always.
Some items are stocked at our retail location, while others ship directly from trusted manufacturing partners.
Availability is subject to change until your order has been processed.
Do you sell gift cards?
If gift cards are available, they can be purchased through our website.
Please check our Gift Card section for current availability.
Retail Store
Where are you located?
Sports Fans Merchandise is located at:
1345 N. Fitzgerald Ave., Suite E
Rialto, CA 92376
Can I visit your store?
Absolutely.
We welcome customers to visit our retail location during normal business hours.
Do you offer in-store pickup?
Not at this time.
If in-store pickup becomes available in the future, we'll announce it on our website.
Payments
What payment methods do you accept?
We accept major payment methods offered during checkout, including secure online payment options available through our ecommerce platform.
Is my payment information secure?
Yes.
Payments are processed using secure, encrypted payment technology through trusted payment providers.
Sports Fans Merchandise does not store complete credit card information on our servers.
Customer Service
How can I contact Sports Fans Merchandise?
We're always happy to help.
Sports Fans Merchandise
1345 N. Fitzgerald Ave., Suite E
Rialto, CA 92376
Phone: (909) 354-1962
Email: sales@sportsfansmerchandise.com
I couldn't find the answer to my question.
No problem!
Please contact our customer service team.
We'll be happy to answer your questions and help you find exactly what you're looking for.
Thank you for choosing Sports Fans Merchandise.
We're proud to serve sports fans across the United States.